Frequently asked
If you don’t find your answer here, email us at hello@martinalondon.com.
Every piece is designed by Barbara in London and made by hand in Europe, by the same high-end ateliers she worked with at Armani, Ferré and McQueen. The fabric is woven in Italy.
There is no factory line. Each garment is cut and sewn individually, by one person, at one machine, the way clothes were made before they were made in their thousands. It is slower and it costs more, and it is the reason no two pieces are ever quite identical.
Italian silk is at the heart of our collection. We also work with linen, cotton, and considered embroidery. Every fabric is chosen for how it falls, how it wears, and how it lasts.
Every piece is made to order in Italian fabric. Please allow two to three weeks from the date of your order before your piece is dispatched. You will receive an email when your order is on its way.
Each product page includes a size guide tailored to that piece. If you need help, please email us at hello@martinalondon.com and we will be happy to advise.
Yes. For alterations or bespoke requests, please contact us directly at hello@martinalondon.com and we will advise on availability and pricing. Bespoke and made-to-measure pieces are final sale.
Each piece comes with care instructions on the inner label and on the order confirmation. As a general rule, our silks should be dry-cleaned by a specialist; linens and cottons can be hand-washed cool and laid flat to dry.
Yes. We ship across the UK, Europe, and worldwide. Please see our Shipping page for full details on costs and timeframes.
You have 14 days from the day your piece arrives to tell us you would like to return it, and 14 days after that to post it back. Pieces must be unworn, in their original condition, with the tags still attached.
Return postage is free in the United Kingdom, and we email you a prepaid DHL label. You then choose either a full refund to the card you paid with, or store credit to the same value. The choice is always yours, and we will never issue credit in place of a refund unless you ask for it. Made-to-order pieces can be returned exactly like everything else.
The full policy is on our Returns & Refunds page.
Once your piece is dispatched, you will receive a confirmation email with a tracking link. If you have not received this within three working days of your dispatch notification, please email hello@martinalondon.com.
You can reach us at hello@martinalondon.com or via the contact form on our Contact page. We aim to respond within two working days.