Terms of Service

Last updated: [DATE TO BE SET AT LAUNCH]

These Terms of Service govern your use of martinalondon.com and any orders you place with us. By using our website or placing an order, you agree to these terms.

Who we are

This website is operated by Martina London Limited, a private limited company registered in England and Wales.

  • Company number: 10799390
  • Registered office: 135 Notting Hill Gate, London, England, W11 3LB
  • Contact: hello@martinalondon.com

References to "we," "us," and "our" in these terms mean Martina London Limited. References to "you" and "your" mean the user of our website or customer placing an order.

Eligibility

To place an order with us you must be at least 18 years old and have the legal capacity to enter into a binding contract.

Products and pricing

We take care to ensure all product descriptions, images, and prices are accurate. However, we cannot guarantee the absence of errors. Where an error is identified, we reserve the right to cancel an order and provide a full refund.

All prices are shown in pounds sterling (GBP) and include UK VAT where applicable. Delivery charges are calculated at checkout.

Prices may change at any time but changes will not affect orders that have already been confirmed.

Orders

Placing an order via our website constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email confirming dispatch.

We reserve the right to refuse or cancel any order at our discretion, including where:

  • A product is unavailable
  • A pricing or product description error is identified
  • We are unable to verify the payment or delivery details
  • The order is suspected to be fraudulent

Payment

Payment must be made in full at the time of order. We accept the payment methods listed at checkout. All payments are processed by PCI-compliant third-party providers.

Delivery

Please refer to our Shipping page for full details on delivery costs and timeframes.

Cancellations, returns, and refunds

Please refer to our Returns & Refunds page for your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and our returns process.

Faulty items and consumer rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to receive goods that are of satisfactory quality, fit for purpose, and as described.

Intellectual property

All content on this website, including text, photographs, logos, designs, and product imagery, is the property of Martina London Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of this content without our prior written consent.

Acceptable use

You agree not to use our website:

  • For any unlawful purpose
  • To interfere with or disrupt the website or its security
  • To send unsolicited communications or scrape content
  • To impersonate any person or entity

Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Subject to the above, our total liability to you in connection with any order is limited to the value of that order.

We are not liable for losses that are not caused by our breach of these terms, that were not foreseeable to both parties at the time of contract, or that arise from your failure to comply with these terms.

Force majeure

We are not liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including acts of God, strikes, courier failures, or government action.

Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

Changes to these terms

We may update these Terms of Service from time to time. The "Last updated" date at the top will reflect the most recent version. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising in connection with these terms or any order placed with us will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions about these terms, email us at hello@martinalondon.com.