Returns & Refunds

We would rather you were certain than polite. If a piece is not right, send it back.

Your right to return
You have 14 days from the day your order arrives to tell us, and 14 days after that to post it back. Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of receipt without giving a reason.

Contact us first
Email hello@martinalondon.com with your order number. We will confirm your return and, if you are in the UK, email you a prepaid DHL label.

What a return costs you

• United Kingdom: nothing. Return postage is free and we send a prepaid DHL label.
• Everywhere else: return postage is yours to arrange and pay for. Please send it tracked.
• Faulty or incorrect pieces: we pay the postage, wherever you are.

Your refund
We refund you in full to your original payment method, including the original delivery charge.

Condition
Pieces must be unworn, unwashed, in their original condition, with all tags attached and in their original packaging. We cannot accept anything showing signs of wear, fragrance, makeup, or alteration.

Refunds
Once your return is received and checked, we refund you within 14 days to your original payment method.

Faulty or incorrect items
If a piece is faulty or you received the wrong item, email hello@martinalondon.com within 30 days with your order number and photographs. We will arrange the return at our cost and either replace the piece or refund you in full.

This does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.